Asked by hanna gorham 437 Votes When on hold for customer service, would you rather? 61% Be on hold 10-20 minutes for a live rep Be on hold 10-20 minutes for a live rep 2 39% Be Instantly helped by AI technology Be Instantly helped by AI technology 0 Share on Facebook Share on X Share on LinkedIn Copy Link 61% Be on hold 10-20 minutes for a live rep Add Comment Comment Share with friends 2 Comments 0 Braden I usually say "Agent" right away just because the AI takes me down like 10 minutes of rabbit holes until it eventually takes me back to the main menu. Reply Reply 0 Jeff Rohr I feel like too often the automated solutions go in circles or don't have the right option, so I end up hitting "0" for a real person. Reply Reply 39% Be Instantly helped by AI technology Add Comment Comment Share with friends 0 Comment No one has commented yet
I usually say "Agent" right away just because the AI takes me down like 10 minutes of rabbit holes until it eventually takes me back to the main menu.
ReplyI feel like too often the automated solutions go in circles or don't have the right option, so I end up hitting "0" for a real person.
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